Best Practices for Operational Excellence
Simple principles and procedures that improve profitability
4th edition - September 2025
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About the book
Management is like juggling: if you don't throw the balls right, your job will be more difficult than it needs to be, and you'll drop plenty.
For managers, this means that delegating right and setting the right culture is the key to being effective and avoid that their job becomes about solving emergencies all day.
In this book, Luca Dellanna draws from his experience leading large teams and consulting for large multinationals to explain the four principles and eight best practices that lead to more effective and less effortful management.
About the author
Luca Dellanna is the author of more than ten books. He is a researcher in adaptive systems and a management advisor.
Luca has also been teaching risk management and related topics for over ten years at the University of Genoa (as an external lecturer), and frequently gives guest lectures at many public and private institutions.
He has been a speaker at some of the most prestigious conferences and podcasts, such as Nudgestock (the largest behavioral sciences conference) and Econtalk (twice). He has been featured on The Spectator and other famous newspapers.
Luca lives in Turin, Italy, though he also frequently spends time in Singapore.
Part of Luca's portfolio / trusted by leaders at…
Luca is fluent in EN, IT, FR, ES, and has experience in the following industries: automotive, chemical, pharmaceutical, logistics, agricultural, fast-moving consumer goods, food, finance, fintech, tech, software, electronics, retail, hospitality, and consulting.
