Best Practices for Operational Excellence
Simple principles and procedures that improve profitability
4th edition - September 2025
or
Some reviews
"Luca's Best Practices for Operational Excellence took my management to the next level. It's been almost a month since I started implementing the principles, but I can already say that I've noticed a significant improvement in my company's morale […] That feels amazing."
Molson Hart
CEO, Viahart
"The key action items resonate with what I have seen work and gave me a number of new ideas. I would recommend it as a worthy read to anyone who feels their business or team is a little out of whack"
Taylor Pearson
Principal, Mutiny Fund
About the book
Management is like juggling: if you don't throw the balls right, your job will be more difficult than it needs to be, and you'll drop plenty.
For managers, this means that delegating right and setting the right culture is the key to being effective and avoid that their job becomes about solving emergencies all day.
In this book, Luca Dellanna draws from his experience leading large teams and consulting for large multinationals to explain the four principles and eight best practices that lead to more effective and less effortful management.
What's inside
- The 4 Principles of Operational Excellence
that determine whether your organization will operate smoothly or always react to the last problem, whether your subordinates respect you and each other or operate with defensiveness and distrust.
- The 8 Best Practices of Operational Excellence
that effective managers use on a weekly and monthly basis to ensure that the Principles are followed in practice every day, even when conditions are not optimal, even when they are not around.
- How to get top-management buy-in, a roadmap for an effective roll-out, and systems to sustain the change.
This book does not let you alone with the complex reality of implementing change in a big company where multiple projects and agendas are involved.
- And much more…
About the author
Luca Dellanna is the author of more than ten books. He is a researcher in adaptive systems and a management advisor.
Luca has also been teaching risk management and related topics for over ten years at the University of Genoa (as an external lecturer), and frequently gives guest lectures at many public and private institutions.
He has been a speaker at some of the most prestigious conferences and podcasts, such as Nudgestock (the largest behavioral sciences conference) and Econtalk (twice). He has been featured on The Spectator and other famous newspapers.
Luca lives in Turin, Italy, though he also frequently spends time in Singapore.
Part of Luca's portfolio / trusted by leaders at…
Luca is fluent in EN, IT, FR, ES, and has experience in the following industries: agricultural, automotive, banking, chemical, consulting, consumer services, electronics, fast-moving consumer goods, finance, fintech, food, hospitality, logistics, manufacturing, pharmaceutical, professional services, retail, semiconductors, software, and tech.
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Jack R.
Manager in the financial industry
"Luca's Best Practices for Operational Excellence took my management to the next level. It's been almost a month since I started implementing the principles, but I can already say that I've noticed a significant improvement in my company's morale […] That feels amazing."
Molson Hart
CEO, Viahart
"One of the most important books I've read, period. It's short, articulate, and expansive on a singular subject matter — ergodicity, which is really the key ingredient to success in life, marriage, business, family, happiness, health, etc."
Blake Janover
CEO, Janover Inc.
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Kruno Kutnohorski
Head of Value Chain, Eplan
In the welcome email, you will find:
- ✔A guide on how to bring clarity to your teams
- ✔A 33% discount code for my book "Best Practices For Operational Excellence"
- ✔An archive of my top Twitter threads, including the ones marked with a ⭐️ that are my favorite
- ✔A digital copy of my book "The Employee Engagement Handbook", with plenty of concrete advice to increase talent retention and commitment
Part of Luca's portfolio / trusted by leaders at…
Luca is fluent in EN, IT, FR, ES, and has experience in the following industries: agricultural, automotive, banking, chemical, consulting, consumer services, electronics, fast-moving consumer goods, finance, fintech, food, hospitality, logistics, manufacturing, pharmaceutical, professional services, retail, semiconductors, software, and tech.
Read an excerpt
Best Practices for Operational Excellence
"Luca's Best Practices for Operational Excellence took my management to the next level. It's been almost a month since I started implementing the principles, but I can already say that I've noticed a significant improvement in my company's morale […] That feels amazing."
Molson Hart
CEO, Viahart